"Thanks again for putting together a great policy for the association.  Please pass on our appreciation.  I can already see the benefits.  I will share my story with other associations on the block." - Patrick from Plainville, new master condo association policy

"Thanks for calling this to my attention." - Tom from Natick, after receiving a reminder to appeal surcharge after an accident

"Thanks. That was easy.  I will let you know when I buy or rent." - Robin from Newton, new auto policy

"It was great doing business with you and thank you for your professionalism." - John and Daniele from Brookline, property rented to others

"Thank you!  You were awesome.  Have a great weekend." - Ali from Mattapoisett, secondary home and flood insurance

"Thank you...this is wonderful!  Thank you for making this so easy and have a wonderful weekend!" - Wendy from Brookline, new condo unit owner's policy

"Thanks so much!  Man, you guys are good!  Thanks as always for your help!  Best insurance agent in the biz." - Eileen from Medfield, new home policy

"I received your thoughtful letter today.  I was glad to see them turn to you for your services.  I look forward to working with you again and again." - Pam, a loan assistant who had clients in need of a new home policy